運送政策

 

一、送貨服務

1. 送貨費用

  • 每張訂單運費為 HK$200。
  • 訂單滿 HK$1,000 即享免費送貨。
  • 亦可選擇門市自取，免運費。

2. 送貨安排

  • 落單後將有專人聯絡確認送貨時段。

3. 偏遠地區附加運費
以下香港偏遠地區之運費將另行計算，落單後將有專人聯絡確認：

離島區：

  • 大嶼山（東涌及愉景灣除外）
  • 長洲
  • 南丫島
  • 坪洲
  • 大澳
  • 梅窩
  • 馬灣
  • 蒲台島

新界偏遠地區：

  • 西貢（清水灣半島、北潭涌、西貢郊野公園範圍）
  • 大尾篤
  • 烏溪沙
  • 流浮山
  • 沙頭角
  • 鹿頸
  • 米埔
  • 落馬洲

其他：

  • 香港國際機場
  • 港珠澳大橋香港口岸
  • 迪士尼樂園
  • 所有需禁區紙進入之地點

二、商品送貨/取貨時間

4. 中秋預售商品（月餅 / 禮盒）

  • 將於 2026年8月10日起安排送貨或門市取貨。

5. 現貨商品（糖水等）

  • 落單後將盡快安排送貨。

6. 混合訂單

  • 如同一訂單同時包含現貨及預售商品，現貨商品將盡快送出，預售商品則於 8月10日起另行送出，不另收額外運費。

三、門市自取

7. 自取時間

  • 自取期為 2026年8月10日至9月22日，請於結帳時選取自取時段。
  • 可選擇的取貨門市詳情請「按此瀏覽門市地址」。

8. 取貨流程

  • 取貨時請向店員出示 QR Code 以確認取貨。
  • 若條碼掃描失敗，請提供訂單編號及聯絡資料以確認訂單。
  • 如未收到取貨通知電郵，請聯絡客戶服務部協助。

9. 取貨期限

  • 請於預約取貨日期當日領取，如未能按時取貨，必須於翌日內取貨。
  • 逾期未取貨者，將視為自動放棄，恕不退款或退換。

10. 授權及責任

  • 任何人憑 QR Code 取貨將被視為已獲得閣下授權，閣下需對提供及使用個人資料負責。

11. 取貨記錄

  • 每張訂單僅可取貨一次，所有記錄將在系統中保存。

四、訂單管理

12. 更改訂單

  • 確認訂單後如需更改，請提供訂單號碼及欲更改資料聯絡客戶服務部。
  • 更改必須於取貨日 4 日前通知，每張訂單僅可更改一次。
  • 本公司保留拒絕更改之權利。

13. 檢查貨品

  • 領取貨品時請即場檢查包裝是否完整或有否損壞，如有問題請即時提出更換。
  • 貨物一旦離開門市或送出後，恕不退換。

五、禮券及其他

14. 禮券使用

  • 禮券只限於指定門市使用。
  • 未能於指定日期取貨將視為自動放棄，恕不退款或退換。
  • 逾期作廢，恕不退款。

15. 最終決定權

  • 如有任何爭議，本公司保留最終決定權。

📄 Shipping & Pickup Policy (English)

I. Shipping Service

1. Shipping Fee

  • A flat shipping fee of HK$200 applies to each order.
  • Orders over HK$1,000 qualify for free shipping.
  • Free in-store pickup is also available.

2. Delivery Arrangement

  • Our team will contact you after order confirmation to arrange a delivery time slot.

3. Remote Area Surcharge
Additional shipping fees apply to the following remote areas in Hong Kong. Our team will contact you after your order to confirm:

Outlying Islands:

  • Lantau Island (except Tung Chung & Discovery Bay)
  • Cheung Chau
  • Lamma Island
  • Peng Chau
  • Tai O
  • Mui Wo
  • Ma Wan
  • Po Toi Island

Remote New Territories Areas:

  • Sai Kung (Clear Water Bay Peninsula, Pak Tam Chung, Sai Kung Country Park)
  • Tai Mei Tuk
  • Wu Kai Sha
  • Lau Fau Shan
  • Sha Tau Kok
  • Luk Keng
  • Mai Po
  • Lok Ma Chau

Others:

  • Hong Kong International Airport
  • Hong Kong–Zhuhai–Macau Bridge Hong Kong Port
  • Hong Kong Disneyland
  • Any location requiring a Closed Area Permit

II. Delivery / Pickup Schedule

4. Mid-Autumn Pre-order Items (Mooncakes / Gift Sets)

  • Available for delivery or store pickup from 10 August 2026.

5. In-stock Items (e.g. desserts)

  • Will be shipped as soon as possible after your order is placed.

6. Mixed Orders

  • If an order contains both in-stock and pre-order items, in-stock items will be shipped first, and pre-order items will be shipped separately from 10 August. No additional shipping fee applies.

III. In-Store Pickup

7. Pickup Period

  • The pickup period is from 10 August to 22 September 2026. Please select your pickup time slot during checkout.
  • To view participating store addresses, please "click here."

8. Pickup Process

  • Please show the QR Code to the staff upon pickup for verification.
  • If the barcode fails to scan, please provide your order number and contact information for verification.
  • If you do not receive the pickup notification email, please contact our customer service team.

9. Pickup Deadline

  • Please collect your order on the scheduled pickup date. If you are unable to do so, you must collect it by the following day.
  • Uncollected orders will be deemed forfeited, with no refund or exchange.

10. Authorization & Responsibility

  • Anyone presenting the QR Code will be deemed authorized by you. You are responsible for the provision and use of personal data.

11. Pickup Record

  • Each order can only be collected once. All records will be retained in our system.

IV. Order Management

12. Order Changes

  • To modify a confirmed order, please contact our customer service with your order number and the details to be changed.
  • Changes must be requested at least 4 days prior to the pickup date. Each order can only be modified once.
  • The company reserves the right to refuse any modifications.

13. Product Inspection

  • Please inspect your items upon collection for any damage or incomplete packaging. Any issues must be raised immediately for exchange.
  • Once goods have left the store or been dispatched, no returns or exchanges will be accepted.

V. Gift Vouchers & Others

14. Gift Voucher Use

  • Gift vouchers are valid at designated stores only.
  • Failure to collect on the specified date will be treated as automatic forfeiture, with no refund or exchange.
  • Vouchers are void after expiry and non-refundable.

15. Final Decision

  • In case of any disputes, the company reserves the right of final decision.